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| Q. How long will it take for my glasses to arrive? |
| A. The usual delivery date is 10 days, however on some occasions it may take up to 28days. |
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| Q. What if the glasses do not fit correctly when I receive them? |
| A. Unfortunately, as the glasses are purchased online we do not provide a fitting service. You can take your glasses to any local optician, they should fit them for you for a small charge. |
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| Q. What if I don't like the glasses once they have arrived? |
| A. Once the glasses have been purchased they cannot be exchanged for another pair. We do recommend for this reason that you select the glasses you know would best suit you. Alte |
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| Q. What happens if I can't see through the glasses? |
| A. The glasses are made to the correct prescription provided by yourselves and are checked by our qualified lab technicians and optometrist before they are dispatched to you with a copy of the prescription you provided. |
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| Q. Do you do varifocals? |
| A. At this moment in time we do not sell varifocal lenses. |
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| Q. What information do I need to provide to order my glasses from Specsdirect.? |
| A. All you need to provide is an up to date (i.e. within the last two years) prescription. If you do not have one then have your eyes tested by an optician and obtain a copy of you prescription from them. If you are unsure you can fax us your prescription first. |
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| Q. What if I have given you incorrect information? |
| A. Call us immediately to let us know, so we can stop your order from being processed. We urge you to check you prescription thoroughly prior to placing your order. |
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| Q. What guarantee policy do you hold? |
| A. Before each pair of spectacles is dispatched, we make sure that it is thoroughly checked over. Firstly we check that the prescription matches the prescription details you have given us, and then the frame is checked for any faults. For further protection it is packaged in a hard case. However if the glasses do arrive with a fault we will replace them free of charge. If you require any further information before placing your order speak to a customer adviser on 0161 798 7773 |
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| Q. Will you reglaze my existing frame? |
| A. we do reglaze (put lenses in to your own frames) to your own frames, but we will not be responsible for any loss or damage to your frames during delivery or glazing process. please send your frames to our premises which can be found on the contact us tab.
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| P.D. - Pupilary Distance |
This is the distance between the centres of the pupil (black circle) in one eye to the centre of the pupil in the other eye. This distance is measured in millimetres. To measure this distance:
1. Stand facing a friend about an arms length away
2. Ask him/her to hold the millimetre ruler on the bridge of your nose.
3. Look into your friends left eye and ask your friend to place the ruler so that the zero mark is in the middle of your right pupil.
4. Continuing to look in your friends left eye ask him/her to mark your left eye on the millimetre ruler.
5. The distance from 0 to this is you P.D., the average P.D. is around 62mm.
It is best to have your P.D. measured by a qualified optician, but if this is not possible you can quite easily carry out the above.
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| Designer Glasses |
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We can source most designer glasses. Just send us the code, size, colour and brand name and we'll try and get the price for you. In the very near future we will be listing our range of designer glasses at very low prices. Watch this space…
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| Do you sell bifocal lenses? |
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We offer both single vision lenses and bifocals. We only supply bifocals to customers whose optician has recommended them. To all others, our standard single vision lenses will be suitable.
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| Can I use my contact lens prescription for my glasses? |
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Although you may feel that your contact lens and glasses prescription are the same, they usually have differences. You must have your eyes tested and a prescription issued for use with glasses, before ordering with Specsdirect.
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| Can I try the frames before purchase? |
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We are very happy to offer our customers a trial service. You may order up to four pairs at a time. We will charge you the full price of the frames once they are returned to us in the same condition as they were sent out to you we will refund you the full amount but will deduct £4.00 per pair to cover the labour, postage, packaging. This payment is non refundable.
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| What do the frame measurements mean? |
The easiest way to get the right frame size is to get the dimensions from a comfortable pair of glasses you already have.
On one of the legs you will usually find (with the aid of a magnifying glass) three measurements, the first two separated by a rectangle.
The Lens Diameter is a matter of choice, but the other two determine the fit.
They do not need to be exact, but the closer they are to your existing pair, the more likely your new glasses are to be a comfortable fit.
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| What is the segment shape of bifocal lenses? |
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As standard we use D28 bifocal lenses. These are 'D' shaped segments that are positioned vertically 3mm below the centre of the lens and horizontally are centred on your pupillary distance. If you would like them to be positioned further up then do state on your order or ring customer services to discuss (0161 798 7773).
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